FAQ ~ Frequently asked questions

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1. How do I list myself or company?
2. Are there any required fields?
3. What about privacy concerns regarding my Email address?
4. Do I have to Login to access the Yellow Pages?
5. If I need to Login how do I do that?
6. Once I am logged in what can I do on the site?
7. What if I do not see the category I wish to list in?
8. Is everybody listed?
9. Can I enhance my listing to give it more prominence?
10. What does "WWW listings" offer?
11. What about Online Banner Ads?
12. Where do Online Banner Ads appear on the site?
13. What size Online Banner Ads are available?
14. What is the cost of Online Banner advertising?
15. How do I pay for either a listing upgrade or for a banner advertisement?
16. How do I submit a banner advertisement to the site?
17. What do upgrades to my listing cost?
18. How long will my banner ad or upgraded listing appear?
19. What are the differences between a Bronze, Silver, Gold and Sponsor listing levels?
20. After I purchase my listing upgrade how long does it take before I can see it?
21. Can I upgrade my listing or purchase an advertisement later? If so, how do I do so?
22. Do I receive confirmation of any changes I make to my listing?
23. Please explain the Customer Dashboard.
24. What does the Work with Listings menu offer?
25. What does the Work with Account menu offer?
26. I save changes to my listing but the changes do not appear on screen. Why not?
27. I entered my latitude & longitude but the map is wrong. What do I do?
28. How can I change the primary business Category?
29. Why is a next page button absent from search results?

1. How do I list myself or company?
   Click here to list yourself or company, or click on the Add navigation button in the top navigation bar or the List my Company link on the left navigation bar and provide the contact information requested on the ADD screen.
   
   
2. Are there any required fields?
   There are some required fields identified with an "*" asterisk. These must be completed.
   
   
3. What about privacy concerns regarding my Email address?
   To keep your Email address safe from spam this directory uses Stealth Email^TM. All email addresses are 100% protected. No usable email address is ever shown. Instead, all email is sent in the background. This effectively hides 100% of all email addresses used in this directory. Your Email address is not and never will be visible to the public or to search bots.
   
   
4. Do I have to Login to access the Yellow Pages?
   You do not have to Login to view the site or search for a company. However, you must Register if you wish to enter your listing or Login to edit or upgrade your listing.
   
   
5. If I need to Login how do I do that?
   Click on the Login button in the upper navigation bar on the Home Page. Then enter your Username and Password.
   
   
6. Once I am logged in what can I do?
   When you Login you can update your account or listing data. Your login enables you to update text, links, ads, images, audio or movies, review your statistics, renew or upgrade a listing, improve your listing position and other functions designed to give you the most possible benefit from your listing.
   
   
7. What if I do not see the category I wish to list in?
   Suggest a new category
   
   
8. Is everybody listed?
   This is a niche directory catering to a small specific market segment. Listings can be added by a business, or by the webmaster. Allowing a business to personally enter their information allows them to show the exact listing details they want, plus it saves time.
   
   
9. Can I enhance my business listing to give it more prominence?
   You can upgrade your listing with additional features, and purchase online banner ads. To learn more click on Advertising Rates from the left navigation menu or the Advertise button in the top navigation bar. From the Advertise button two advertising opportunities open up: WWW Listing and Online Banner Advertising.
   
   
10. What does "WWW listings" offer?
    This promotional feature allows users to upgrade their listing. Users can upgrade to a Silver, Gold or Sponsor level. To learn more click here, or click on Advertise > WWW listings > more to view the details of each listing upgrade.
    
    
11. What does "Online Banner Advertising" offer?
    This feature allows users to purchase Banner advertising on TenerifeYellowPages.com. To learn more click on Advertise > Online Banner Advertising to view the details and costs of banner ads.
    
    
12. Where do Online Banner Ads appear on the site?
    Banner ads appear in the left and right hand columns on most pages.
    
    
13. What size Online Banner Ads are available?
    Click here to see banner sizes available on this site. Banner ads can be hot-linked to your company or personal Web site, or to an email address.
    
    
14. What is the cost of Online Banner advertising?
    Click here or click on the Advertise button in the upper navigation bar, and then click on Online Banner Advertising for details about banner advertising rates.
    
    
15. How do I pay for my listing upgrade or for my banner advertisement?
    We offer a PayPal feature. On the Internet Banner Ads screen, click on the Buy Now button and provide your credit card information, or open a new account. Prepayment of the full upgrade or ad schedule is required before your listing, or any enhancements, can be activated.
    
    
16. How do I submit a banner advertisement to the site?
    This site does not allow users to post their own online banner advertisements. Instead, send an email to us. Your advertisement will typically appear in 1 day.
    
    
17. What do upgrades to my listing cost?
    Click here to see the price of upgrading your listing.
    
    
18. How long will my banner ad or upgraded listing appear?
    The minimum upgrade schedule is 12 months.
    
    
19. What are the differences between the Bronze, Silver, Gold and Sponsor listing levels?
    The higher the level the better the position on the page. Higher levels are always shown before other listing types when matches are found in a search. Better listing types also offer more features. For example the Sponsor level offers a fullpage webpage, plus you can add your company logo or personal photo, two online images such as a professionally created advertisement or photograph of your company, a PDF file, an audio/video file, a Power Point presentation, MapQuest driving directions, and a Google map pinpointing your home or business location. Read more.
    
    
20. After I purchase my listing upgrade how long does it take before I can see it?
    You will receive an email confirmation of the upgraded information you supplied within minutes of Submitting your information. We activate your listing within 1 business day or less after manual confirmation of payment at which point you will receive another email confirmation.
    
    
21. Can I upgrade my listing or purchase an advertisement later? If so, how do I do so?
    Yes, you can subsequently upgrade. Click on the Login button in the top navigation bar and provide your Username and Password. You will land on the Customer Dashboard. There you can Edit your listing or Edit you account.
    
    
22. Do I receive confirmation of any changes I make to my listing?
    Yes, you receive Email confirmations from TenerifeYellowPages.com for changes to the listing description or listing ad title, and when you request a listing upgrade. Changes to your account address and contact information will NOT result in notification.
    
    
23. Please explain the Customer Dashboard.
    The Customer Dashboard features three menus: Welcome, Work with Listings, and Work with Account. Welcome gives a brief explanation of how several features offer opportunities to showcase your business.
    
    
24. What does the "Work with Listings" menu offer?
    
    • In this menu, when you wish to Edit your company listing click on the slender pencil graphic on screen, and a second screen titled Retrieve Listing: Choose Listing appears. This screen displays a 2nd pencil graphic, your business category, Ckey number (this number is unique to your listing), type of listing, status of entry and expiration date appear. Click on the second pencil and a screen titled "Make Text Changes" appears. Here, you can modify your ad title, edit or re-write your company description, and add up to two additional URL addresses linking to your business. Click on Save Changes.
    • Upgrade permits you to upgrade your business listing from Bronze to Silver, or Gold or full Sponsor level. When you click on the Upgrade Listing button you will be given several payment and contract duration options. Click on Next Step to continue the process.
    • Keywords make it easy for visitors to find your business. It allows you to enter five keyword pertinent to your business. Users can search for your listing by keyword.
    • Service + ANT BAT CAT permits you to enter additional business offerings to show customers your other products or services, and enhance your business visibility and potential.
    • Lat/Long pinpoints your business for others to find. It allows you to enter the exact latitude and longitude of your business location. Without it, your address may be used to determine your map location. An address with a PO Box cannot be mapped by Google. A link is provided to a Google mapping feature if you need assistance finding your latitude or longitude.
    • ADD allows registered users to add a second or third company or business enterprise they own.
    • Images & Files > Listings. This powerful feature allows you to enhance your company listing by adding logos, several photo images, a PDF file, video/audio and a Power Point presentation. These enhancements appear on your mini website on TenerifeYellowPages.com.
    
    
25. What does the "Work with Account" menu offer?
    
    • Edit is identical to the Edit feature in Work with Listings. Except here you edit your personal account.
    • Clickthru > Listing allows you to see the clickthrus to your Webpage on TenerifeYellowPages.com.
    • Promotions allow you to establish various discount coupons for your business.
    • Webmaster permits you to send feedback to TenerifeYellowPages.com.
    • Logout returns you to the New and Recently Updated screen.
    
    
26. After I save changes to my listing but the changes do not appear on screen. Why not?
    You are displaying an earlier version of the screen from the cache file on your hard drive. Delete the old cache file and hit the refresh button (F5 in Windows and Reload Page or Command R in Mac.)
    
    
27. I entered my latitude & longitude (example 33.837503, 118.379994) but the map is wrong. What do I do?
    You MUST place a minus character in the longitude for any North American location. This is because -118.379994 is west of the Greenwich longitude meridian, and is different from 118.379994 which is EAST of the meridian. To indicate a west longitude REQUIRES that the negative character '-' be placed in front of the longitude number.
    
    
28. How can I change the primary business Category?
    The primary category can be changed by contacting the webwaster. The webmaster preserves the balance of states, categories and allowed listing types and numbers of listings as set in Admin > Settings. The webmaster can change the primary category by using Manager > Work with Single Listing.
    
    
29. Why is a next page button absent from search results?
    To give every business listing an equal chance at being seen the search results are ordered first by listing type, then by random company name. The result is that paid listings always have a better visibility, but also that if all listing types are the same then everyone has an equal chance of being shown. If there was a next page, then everybody would have an equal chance of being shown on that too, so it would not really be a next page. To zero in on a specific business, use one of the many search tools provided on the specialized search page.
    
    

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